Hospital Operations

The Beat of Hospital Operations at VEG
An inside look at life at VEG for our hospital operators.

INSIDE THE ROLES
What it means to be a scribe, CEC, or inventory coordinator on the ER floor.

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VEG scribes are redefining what early-career experience in vet med can look like. This first-of-its-kind role provides a front-row seat to emergency care and lets you partner directly with doctors to document cases, translate lay language into medical records, and capture the meaningful moments that define each patient story.
Scribes help keep workflows smooth so doctors can focus on care, not charting. It’s an ideal opportunity for pre-vet students; you’ll observe fascinating cases from start to finish, collaborate with the entire medical team, and gain real clinical insight while working three to four 12-hour shifts per week—a schedule designed to be immersive, yet livable.
Many of our scribes go on to veterinary or technician school, but no matter where you take your career, the scribe role is a launchpad for hands-on knowledge, teamwork, and understanding the ER from the inside out.
Who’s Eligible: Pre-veterinary or veterinary students
Modality: Hybrid: In-person floor training; Online classroom training in the hospital on days one and two
Location: VEG hospitals
Program Length: One year commitment preferred; flexible based on hospital needs
Phase 1: Written application
Phase 2: Interviews (two rounds):
Candidates will do an initial interview with the leadership team via zoom. Upon invitation, they will move on to a second round, in-person interview at the hospital, where they’ll get a feel for the team and how the hospital functions. Leadership will also see how the candidate responds to VEG’s environment.
Phase 3: Scheduling and confirmation:
If accepted, candidates will begin the standard onboarding process, including on-the-job training.
VEG scribes
see ER up close

When customers walk into a VEG hospital, it’s one of the scariest moments of their lives. That’s where CECs come in. You’re the calm in the chaos, offering structure and support, as well as warmth, empathy, and connection. This is where heroic helping begins.
Think of it like being the ultimate host: anticipating needs before they’re spoken, offering comfort without being asked, and keeping everything moving smoothly. From circulating the hospital floor to preparing snacks and drinks, you’re always one step ahead—whether you’re checking customers in, helping them understand financial decisions, or following up with their referring vet.
You’ll keep the ER workflow on track, communicate with clarity and kindness, and make sure the entire experience feels seamless from start to finish. Whether you’re brand new to vet med or bringing customer service skills from another world, this role is a chance to grow in a non-desk job, connect with amazing people, and be a crucial part of something that really matters.
customer experience coordinator (CEC)
be a heroic helper

In emergency medicine, timing is everything—and that means the right supplies have to be in the right place at the right time, every time. As an inventory coordinator at VEG, you make that happen. You’ll be the go-to person for keeping our hospital stocked with essential medications, equipment, and life-saving supplies. When a patient comes through the door, the team needs to act fast—and thanks to your work, they can.
This role is equal parts planning, problem-solving, and partnership. You’ll track inventory levels, coordinate with vendors, and work closely with the Procurement & Inventory Team to manage orders and stay ahead of potential shortages. It’s fast-paced, always evolving, and deeply connected to the flow of care in the ER. No two days are the same, but every day you’ll know you made an impact. If you’re organized, solutions-focused, and ready to support emergency care in a big way—this role is for you.
Inventory Coordinators
super stocker

As an operations manager at VEG, you’ll lead the non-clinical engine of the hospital—hiring and coaching CECs, scribes, and inventory coordinators; managing schedules and finances; and making sure every customer gets a seamless, unforgettable experience.
You’ll partner with your hospital manager to drive culture, performance, and growth—running daily huddles, leading follow-ups with pet parents, supporting local marketing, and helping your team thrive. It’s a fast-moving, people-first role where every detail matters—and every day brings something unexpected.
Ops Manager
day-to-day driver
