VEG Emergency Vet in West Nashville, Tennessee

We were transferred to VEG because our initial emergency room was on diversion. Not knowing what to expect, I was highly satisfied with every aspect of VEG. When we arrived they were expecting us and flew into admission and treatment. The quote I was given was 4,500 less than others I was given at the initial emergency room. I was shocked when they asked me and my son if we wanted a bed to stay the night with my dog. Usually Vet Emergency clinics take your dog and you don't see them until you pay and are discharged. The staff ran through my pups treatment plan and offered us snacks. The nurse talked with my son and showed him the other animals. When we decided to go home to sleep, they promised texts and phone calls. The next day I was welcomed in to sit with my baby. They took extra precaution not to discharge him until they felt he was ready. They did not rush his discharge to get rid of him... actually I'm almost certain they would have kept him another night because he was so loved. VEG changed my perspective of what Vet Emergency Hospitals could and should be. I will be bypassing my usual Emergency Clinic and coming straight to VEG next time. I can't say enough about the staff...especially the night staff!!!! e I cannot for the life of me remember the names of the staff. The first 1 was the night nurse who was in charge of the admitted animals... glasses, blond hair..super sweet. The second was the day vet tech...guy, so kind and I watched him kiss all of the babies like they were his own...smells like vanilla if that helps narrow it down. Also the doctors both night and day were pleasant and thorough with explaining his condition and plan for treatment!

Our dog needed care for an infected, newly discovered wound late Saturday night. We were greeted by kind staff who directed us to an open bay with a comfortable place for me to sit and a dog bed for my pet. I wasn’t used to the open vet setting where we could hear most conversations with owners there and see most interactions. But it was comforting to know other worried pets & parents were treated so well. I was informed of everything about my dog’s condition and given time to ask questions. An estimate was texted to me. I didn’t have to leave my dog when he was taken to a procedure table in center of the facility and in view of all. He was given adequate sedation during the procedure and sent home with pain meds snd antibiotics. I regret I can’t recall names of the 2 kind, knowledgeable vets working with us. But the awesome staff were Gabbie and Nancy. I have a healing broken bone and Nancy even got my dog in the car for me. Hopefully we never need another emergency vet visit- but if we do, we will definitely come to VET.

Thank you Sunday team for your kindness and efficiency during our visit. Everybody had such good vibes you can tell that it was rubbing off on all of the clients and patients. Within 5 minutes of walking through the door with my very painful but stable dog, he was triaged and provided with pain medication to make him comfortable—despite coming at shift change. The doctor greeted us right away and assessed his condition, and let us know she would get pain meds on board before transferring care to Dr Smith. Being a seasoned veterinary professional myself, this was such a huge deal for me. Ultimately I was able to complete his care at my home clinic, but I was very impressed by our time there and feel comfortable returning back myself, and referring cases in need of emergency care.