24-hour
emergency
vet hospital

Clockwork vet hospital recommended VEG when my cat became ill suddeny yesterday (Oct 20). I brought her to VEG where she received immediate care. Dr. Wong and the veterinarian in training were great. The entire staff were awesome! Kitty is fine now but I appreciate the thorough check up and transparency during the visit.

My daughter's cat Ash had passed a blood clot and bled into the next day. Her gums were pale and she became more lethargic. I called around and went to VEG because they offered payment plans so I had some hopes of being able to afford it more than other places. My daughter and I brought her there an hour and 15 minutes from our house. The second we got there the staff came right up to us took the cat and did what they had to, initially placing her into an oxygen chamber. They handled her so well and delicately and had the utmost patience with her and us and everything they were dealing with. The doctor (I believe it was Dr. Pope but I could be wrong), was so amazing, kind, patient, compassionate, and extremely understanding of the entire situation. She laid out the bill before hand with the costs so I knew how much things would be, she went over options, and when the cats labs came back, she filled me in on everything including the costs. She was even surprised at how sick our cat actually was. Initially for ash, euthanizing her was what was best for her since she was critically ill. The doctor showed so much compassion and empathy when she told me that it would be 10k for all the transfusions she would need, along with the fact that she may never recover or even get better, and that it was okay and completely understandable to choose euthanasia and that she would fully support it. She told me she was going to get the comfort room ready, so I went to wake up my 17 year old who had taken a nap in the private rooms they have for families while their pets are being cared for, they include futons pillows and blankets. Once we got to the comfort room there was a blanket on the table and we had the cat on it who snuggled onto my daughter the entire time. She eventually laid her head on my daughter's shoulder and my daughter looked at me telling me she thought the cat was ready. It was so heartbreaking to see her just so defeated. It hurt more to know that her brother she has been bonded with since birth will have to continue without her. He was there when she was laying down under the table all day and he was meowing the whole time she was gone. I didn't know if I would have the time before she passed away because of her sickness to go and get her brother to bring him to see her so he could understand, so they told us we could take the towel she was wrapped up in home to him so that he would understand. But the thought of him having to live without her is so unbearable. My heart is broken for them both and this has been extremely difficult. The staff at veg made everything so much easier in the process of having to put her down. They are phenomenal and some of the most compassionate people I have ever met. Even allowing my daughter to go outside with them to take a dog out who had just had surgery because she wanted to. You won't ever find a better place and I highly recommend when you have something extremely difficult going on with your pet in an emergent situation, 100% choose them. They also do payment plans to help with the situation and make sure you do what you can financially as a best route for your pet and not doing unnecessary things just to have to pay a ton. The prices are high but it is an emergency vet and it is expected. They also have couches with pillows in the large lobby area when you walk in (the main area) by the kennels and tables so you have a place to stay right by them if you don't want to stay in a private room away from them. They were amazing! Thank you so much to everyone that worked at veg in south Burlington VT on Sept 17 830pm - Sept 18 around 1230am. It meant the world to us! Never change the way you guys work together or the attitudes and empathy you posses for both animals and people. 💗

This past Wednesday at approximately 5:30 p.m., my daughter brought our beloved bearded dragon, Alan, to VEG for emergency care. From the moment she arrived, Kelly and every member of the staff treated Alan and my daughter with extraordinary kindness, compassion, and respect. Alan had become seriously ill very suddenly. The team carefully explained his condition, discussed the available options, and gave her honest, straightforward advice while remaining incredibly gentle and caring. Although they offered possible treatments, they were also compassionate enough to help her understand that, sadly, those treatments were unlikely to be successful. Alan passed away, and his loss has truly broken our hearts. He was beautiful, playful, and such a cherished part of our family. His absence is deeply felt. This was our first experience with VEG, and we will never forget the immediate response, tenderness, and generosity shown to us during such a painful moment. The staff went above and beyond in ways that meant more to our family than we can adequately express. We are profoundly grateful that, when Alan needed help most, he was surrounded by people who genuinely cared. We would wholeheartedly recommend VEG to anyone needing emergency care for a beloved pet. Thank you, Kelly and the entire team, for the compassion and dignity you showed Alan and our family. With heartfelt gratitude, Katherine and Ann Miller

This is not a place any of us want to end up with our beloved pets, but the staff is really caring and thorough, and they made the experience as comfortable as possible for me and my little man, Charles. Thanks to the skill and care of the team, I’m one of the lucky ones who was able to go home with my buddy this time, and although his time is limited, his full and very quick recovery from surgery has given me a chance to enjoy some extra time with him, and that means the world to me. Thank you so much to everyone who helped over the past couple days during such a difficult time.

I’m so pleased at the service. I was scared shitless when my dog ingested almost a pound of chocolate. They were so kind and upbeat and treated my Rylo w so much patience and respect. I recommend them immensely!

We brought our cat Felix in for a bad FLUTD flare. The staff tended to him immediately to check for a blockage and gave excellent care throughout. I really appreciated being able to stay with Felix the whole time, including during the ultrasound. One of the staff even stayed with Felix in the exam room while I took a bathroom break (that was extremely sweet, thank you). The veterinarian talked to me for over 10 minutes to make sure I understood the treatment plan and the vet tech did the same. I will definitely keep VEG in mind for the future.

I ended up at VEG late night with my dog with a large laceration on his face. The facility was great. The team was amazing. The only reason I had to wait was two pups came in that needed care faster. I’m completely ok with that. Dr. Watts, Celeste and the whole team made me wish they were my personal medical team. They were so caring and gentle with our dog. He’s not loving his cone of shame today buts he’s patched up nicely and starting his recovery. Thank you so much from our whole family

I can't say enough good things about VEG. Unfortunately, we had to come in multiple times as my cat was experiencing seizures, and the team here spared no time or energy in ensuring he had the best care and attention. The doctors discussed every question and concern I had in depth, no matter how basic or absurd. They didn't make anything feel rushed, and stayed by our side even as things got busy to ensure we had everything we needed. They worked with us on cost to make we were comfortable with the path forward, and were flexible in their pricing to ensure we got maximum care for minimal costs. After we decided to opt for humane euthanasia, they made every step of the process as painless as possible given the circumstances, and spared no expense or energy in making sure we didn't need to worry about anything logistical. They even went far enough to give us tokens to take home to remember our beloved pet. I don't know how I can thank everyone here enough for what they did for us, and would honestly choose them over a regular vet any day of the week for urgent care.

This place is a diamond in the rough. My four year old dog needed emergency care and my vet sent me here. They were waiting for me at the door. I was able to sit with her throughout all procedures... everything. She needed to be hospitalized for the night and they had a room for us to sleep in. The staff is AMAZING! I cannot begin to tell anyone how wonderful this place is. It's open and you can see your pet at all times. By the time we left, I literally felt like I knew everyone. I HIGHLY recommend this place for your pet. Considering the circumstances, it was such a positive experience. I give 10 stars!!! Thank you, VEG!!

Imagine you are in a full blown panic attack because your furbaby may have eaten a stuffy. I took my boy to my closest ER and I wont mention names, but I paid $185 for absolutely nothing and left in tears, shaking and almost got sick while driving. A very sweet young lady gave me the name VEG. I called and immediately spoke with a doctor regarding my dogs issue. Dr. Jones listened intently, answered all my questions ( no hard sale tactics), just genuine care. I headed their way and when I walked in, I immediately felt a sense of calm, I felt like I was at home. The whole team was incredibly sweet and so attentive to me and my doggo. They will go over every single item and suggestion bit by bit so everything is transparent and you don't feel like you are pressured to empty your wallet to save your animal. Sweetest people in the world!! I will never take my guy anywhere else if we ever have another emergency, VEG is it!! Shout out to Dr Jones, Liz, Tricia and Madison ( sorry if I forgot anyone because everyone is wonderful), thank you ladies for being angels 😇 Love Kai and his Mom 💕

I am so happy to have found VEG. Coco has a habit of needing emergency care for at least one issue every year (and then she's fine), and we just moved to Chandler, so I was worried about finding as good of an ER vet as I had in California. But this exceeded my expectations, I'm so glad it's open-concept so you can see the doctors and technicians working, it keeps you from spiraling, and it makes the wait go so much faster being able to sit on a couch with your dog on a fluffy bed. I love that there are snacks to choose from, sparkling water, sodas, it really makes it easier to pass the time! I love that they invite you to watch the blood work and x-rays get taken, and I love that they obviously care so much about each and every pet that comes in. I don't think I wrote anyone's name down, but those who were working from 4 a.m.-7:30 a.m. on September 10th were just absolutely fantastic. Very kind, compassionate, and funny. It really helped to keep me from getting overwhelmed and anxious about my dog because I felt like there were so many people we could just walk over to, if needed. They were so calm, focused, and because of how many tests they ran, I feel so relieved about her overall health because I meant to get her an ultrasound for her heart and never got around to it, I wanted additional blood work and x-rays done anyway, and I was so relieved that she got her rimadyl shot because she was in so much pain before we came that she refused to eat (and therefore we couldn't have given her the rimadyl at home). Thank you to all the amazing vet techs and doctors on call, you made it really wonderful for an otherwise terrifying experience. Coco is doing so much better already now that we have her on crate rest and going on more walks. I will recommend VEG to everyone who needs an emergency center for their pets/animals! Thank you again!!

My pup had an incident while at her boarding facility and the staff immediately brought her to Veg! The VEG Er staff communicated all updates with us as we panicked being away. We went back today for suture removal & were met with the sweetest staff who handled my hard-headed pup with smiling faces and sweetness. So many places automatically judge my girl for her breed but the staff made us feel very welcomed. 10/10 recommend. We were able to go right in & were out the door within just a few minutes. Emergency visits with pets are never fun, but they made it less stressful and scary!

My wife and I are SO thankful for VEG ER for Pets! We sadly had to put our little feather child to sleep this morning after 16 long amazing years with that little guy! We woke up from hearing him squeaking and seizing uncontrollably and we knew he was not doing well. We knew it was time. We searched good ole Google and saw all the amazing reviews and called them immediately. They were so gentle and kind over the phone, and completely calmed our nerves and invited us in. As soon as we walked in, they were so attentive and helpful, and showed empathy. They quickly gave our baby bird medication to make him comfortable, and gently took us to a nice room with soft music and a comfortable couch to spend our last moments with him. They even gave us a nice little plant in memory of “Papi” Thank you to every single one of you that was there this morning! You truly helped my wife and I through a difficult time. We HIGHLY recommend VEG ER!

I had to bring my dog to the VEG ER, because of a stroke my vet had missed. Even though it was too late and she could not be saved, VEG ER tried all they could to save her. They took her from our arms the moment we stepped in the door. We were treated kindly from everyone at this facility. She was never left alone, a nurse was by her side the entire time. They were honest about her condition, but never rushed us to make a decision. Dr. Swartzel was phenomenal, he even sat on the floor next to me when letting me know how she was doing and discussing our options. I felt like they respected us and were empathetic about the entire situation. They made the euthanasia process easier, the room was cozy and we were able to sit with our baby as long as we needed. I would 100% recommend this ER.

Unbelievable teamwork, communication, care, and dedication to helping every animal that comes through their doors. Thanks to the incredible team at E 86th St, my Luna is home with her sister. I’m still blown away by what I saw in the 12 hours we were there. They are truly the best kind of humans.

The demeanor and love every person expressed from the moment we walked in the door was incredible. I work in human healthcare and I’ve never seen anything like it. Even the customer care specialist was so kind from the moment we walked in the door, the doctor had an ultrasound on her belly within 5 minutes. They were doing shift change and a nurse even walked over to let us know they may hear them discussing care. They saw our dog was nervous and gave us a room when other dogs starting howling. They were respectful of our decisions for care and let us know what to watch for. Exam fee covers the next 24 hours if you have to go back. I left in tears of relief because they were so amazing. Mollie said thank you! ❤️‍🩹🐾

I cannot describe enough how amazing everything and everyone at this clinic were. My parrot, Baby, was having a respiratory emergency and I was recommended to bring her here by her vet. As soon as we walked in, we were very impressed by the open-concept style of the main area. It was very inviting, transparent, well-staffed, and clean. There were lots of snacks and refreshments for people during these difficult times. Baby was given a brand new water cup and we had a couch pulled out for us to observe her in her oxygen tank. Everyone there was attentive to all of our needs. Despite the ending not being what we had hoped for Baby, she was treated promptly and with lots of compassion by Dr. Chin and Anne. We got our answers right away and we were given as much time as we needed to process her passing. They went above and beyond in many ways to make me and my friend feel comfortable and it has really helped with the grieving process. I have and will always recommend this place for anyone's pet emergencies. Thank you, everyone! Special shoutout to Khushbu, Carlene, Mackenzie, Anne, and Dr. Chin for being the team to help my lovely Baby.

I cannot thank the staff at VEG enough for their help this past Halloween weekend. My 8 year old bunny had a sudden, life-threatening obstruction on Friday evening of a holiday weekend- meaning many vets (especially exotic vets) were closed or too understaffed to see her. VEG staff quickly took my rabbit in and successfully stabilized her. Dr. Cave was phenomenal in her expertise and care during this incredibly stressful time. She quickly contacted exotic specialists to determine the best way to care for our rabbit, and even arranged for the seamless transfer of care to UW Madison so they could quickly begin further treatment upon arrival. I am endlessly grateful for her incredible care. A big thank you to all of the wonderful vets, nurses, and vet techs that worked so hard for our girl this weekend, it’s due to your hard work that we’re able to celebrate her being back home! 🤍

Unfortunately this is not a happy review but I brought my little girl Blu to VEG ER for breathing problems and signs of being in pain after she had been acting odd in the morning. I wasn't able to bring her to my normal Vet so I quickly ran her to the closest emergency vet. When I arrived the staff immediately triaged her and found pretty quickly with an ultrasound that Blu had been masking the pain from a large amount of fluid built up in her chest. They made Blu and I comfortable and gave me all the options and potential outcomes and watched Blu for me while I had to make a decision. We decided to have Blu's chest tapped to removed fluid to relieve pressure on her lungs and determine what the nature of the fluid was. The doctor was able to remove a significant amount of fluid which improved Blu's breathing but after testing the doctor found that the fluid showed signs of cancer. While waiting for the samples to be processed Blu's breathing progressively degraded again. The doctor walked me through all the treatment options available and due to Blu's age and the pain she was dealing with I opted for end of life care. Thanks to the wonderful staff I was able to give Blu a great last day with lots of love. The staff also went above and beyond by providing Blu with a large treat board covered in deli meats and spray cheese for her to enjoy before her final treatment. I'm incredibly thankful for all of the staff making one of the hardest days of my life as easy and comfortable as it could be for Blu and I.

My 13 year old schnoodle Molly crossed the Rainbow Bridge last week. I am still so very heartbroken, but I want to thank the team at VEG for taking such good care of her, as well as me and my husband during such a traumatic time. You all made it so peaceful and showed us so much compassion throughout the whole visit. Her diabetes and other health issues had gotten to the point where her little body was just tired. Up until that morning she was still our silly happy playful Molly, but when she woke up that morning we could tell she wasn’t herself and was having a hard time getting comfortable. She let us know that it was time to let her rest. We all know that “look” they give us. I always promised her after she survived cancer twice and then dealt with the diabetes that I would never let her suffer no matter how much it breaks my heart, all she had to do was let me know. We loaded her up with her bed and a bag of treats and went to VEG that afternoon. We were able to take our time with her in a room and never felt rushed or bothered and were able to go at our own pace. Molly got to eat her favorite muffin with a bowl of milk, and other treats that she devoured. Then she laid down in my husband’s lap and let us know she was ready to rest, Dr Garner was so gentle and compassionate with all of us. She gave us the ultimate gift of allowing Molly to fall asleep in our arms peacefully. The tech Dakota was incredible the entire time, making sure we didn’t need anything, checking in on us, helping me with the cremation options and then me changing my mind. She also made the most perfect nose and paw ink prints for me that I have ever seen! They were literally perfect! Maverick was also an absolute sweetheart making sure we were comfortable and checked in on us. The girls at the front desk were just as amazing and I hate that I didn’t get their names because they deserve the positive recognition as well. THANK YOU all from the bottom of my heart!!!! Tanya Kathleen & Jerry Summers