24-hour
emergency
vet hospital

VEG ER was so helpful to us. I called their 24/7 line because my puppy swallowed a bee. The person who answered the phone was kind, compassionate and helpful. I ultimately did not need to visit in person, but I was so grateful for their free advice about what to do at home. If we ever need to go somewhere in an emergency in the future, we will use VEG ER! Thank you!

I cannot say enough good things about this company. If you ever have a pet emergency, don't hesitate just go there. I called ahead and gave them a rundown, our dog was in shock, unknown abdominal problem, not poisoning. Immediately on a table with 4 techs and the Vet, IV fluids, ultrasound, withdrew fluid from his swollen belly to verify it was blood, simple blood test, BP, all with us by his side and constant communication. From meeting us at the door with a gurney to diagnosis was less than 10 minutes. Gave us estimates, choices, no pressure. Gave us a comfortable, private, quiet room to say goodbye. Stay overnight if you need to, take as long as you need, before euthanasia. Tons of treats provided, canned chicken, string cheese, hersey kisses, all the forbidden things. Over the top thorough, efficient, honest, and so compassionate. 🥺❤️‍🩹 (Sampson had a very sudden tumor on his spleen that ruptured and bled profusely. He'd had a recent history of a different cancer. We chose mercy for him over more protracted pain.) 🌈 Thank you to the crew at VEG ER Palm Desert for caring so much! Sincerely, Tori, Brian, and Sampson

I have sat on this review for a couple months. I've written it in my head a million times. I cannot find a way to thank the vets and techs enough for their dedication, kindness, understanding, and work. The first two pictures in this review (faces obscured for privacy), as hard as they are to look at, gave me the latter two pictures--my cuddly, brilliant, beautiful boy. My Jotunn, who is only alive because of them. They'd seen him for scary, but rather routine issues previously. During those visits, they'd comforted him and sang to him through the scary scans and procedures. But this time? This time I was on the verge of losing him to a urinary blockage. They treated his pain and fear with more grace and gentleness than most doctors do with human patients, treating it first before doing anything else. They didn't brute force him into anything. Adding further distress to an already distressing situation isn't their style. What also isn't their style is whisking a pet away from its family to treat in the back. Instead, I was there with him, holding his paw. I even held the little oxygen mask to his nose as they prepped him for his procedure (pictured). He knew I was there. It helped him. He remained in their care for 48 hours. I showed up at all hours of the day and I can tell you, the level of care did not change from one shift to another. They were all amazing. Every single person truly cared. The kicker? Jotunn has chronic constipation. When this was brought to their attention--since they were monitoring for urine output to begin with--they immediately jumped into action to ensure EVERYTHING was working before releasing him, not just his urinary tract. They were more than willing to get what worked best for him to manage his constipation, even if they didn't have it in the office already. No hesitation. No condescension. Just immediate care--and care that was tailored to my boy's needs and body. Every single time I have the misfortune of being there, they do more for me and my boy than I could ever ask for. They will always be who I run to when I need care for my cats. I trust them wholeheartedly. Thank you, VEG. Thank you, thank you, thank you.

Dr Volkman is so knowledgeable, and the whole staff that was there on Thursday night were fantastic! So calm, caring, compassionate and kind. Everyone knew what to do, and they kept me calm while I was a mess on the inside. Thank you for caring for my pup 🐕 I edited my review to add more, from my experience on Sunday night. I was seen by Dr. Koons and she was just fantastic. The staff were all so dedicated and attending to all the pets in need. I don't know how they juggled all that with smiles on their faces, but these women are just saints! Thank you for your patience with all my questions and helping get Joey comfortable.

We had to take our cat to the ER because of his acute vomitting. Everyone, including the nurses and Dr. Kennedy, were so gentle, attentive, and able to put us and our cat at ease. They treated our cat with a lot of compassion and he got so much better after leaving. We hope we don’t have to come back…. But would recommend their service to pet in need!

Exemplary veterinary care! We live less than 15 minutes from another VEG location, but I will always drive 40 minutes to VEG Newton, because here we feel safe and trust that Dobby is in great hands. My 15 year old husky came in early Saturday with explosive bloody diarrhea. He was lethargic and confused, after ongoing GI issues that a previous ER visit never resolved. Dr. Kennedy was warm, confident, and thoughtful. She walked me through her reasoning, laid out clear options, and invited me to stay by Dobby’s side through his tests, which meant everything for the attached mature puppy. She also put his case on high alert before releasing us, and when I called with a question, Dr. Risch already knew his care without needing a briefing. Over 14 hours on Saturday and 6 more at Monday’s follow up, we watched the team fly across the floor checking on every patient and stay positive even as emergencies rolled in. The whole team was phenomenal, and a few deserve a special thank you for the small things that really stood out. Ed (perhaps Matt?) loosely wrapped Dobby’s fluffy tail to keep it clean and placed his IV catheter on the first try, which is no small feat for a dehydrated, needle cringe pup. Jen checked in all day, took extra care removing bandages from his fur, and sent us home with sample Rx food he actually loves! Emily was so thoughtful when taking his X rays. And Maddy was gentle and thorough with his ultrasound. The best proof came on his IV potty breaks. Dobby, who typically refuses anything he does not like, happily explored the shopping center nearby and then pulled me back to the hospital, not the car! He must have felt better and comfortable there, and to me that was the clearest sign he felt safe and loved in their care. We walked in with a lethargic husky and walked out with a curious huskydoodle, well on his way to a full recovery. One note for leadership: during our stay, about 20% of patients seemed to need imaging interpretation. At that volume, outsourcing radiologist may be leaving real value on the table. A dedicated in-house radiologist would give your clinicians a real-time thought partner, shorten diagnostic turnaround, and strengthen continuity of care for patients and families. Worth benchmarking your historical imaging case volume! All in all, thank you, VEG Newton! Y’all are all rockstars and we are so grateful!

This is not a place any of us want to end up with our beloved pets, but the staff is really caring and thorough, and they made the experience as comfortable as possible for me and my little man, Charles. Thanks to the skill and care of the team, I’m one of the lucky ones who was able to go home with my buddy this time, and although his time is limited, his full and very quick recovery from surgery has given me a chance to enjoy some extra time with him, and that means the world to me. Thank you so much to everyone who helped over the past couple days during such a difficult time.

We cannot express how grateful we are for VEG and their staff. We had a stressful situation with our kitty, Oliver, refusing to eat or drink water for days due to persistent nausea. We took him to VEG on 8/10/26, after not being satisfied with a different pet ER facility, and had an amazing experience with how they handled our kitty. The rest of this post is long, but we feel that it is necessary to show the type of care we received. When we arrived at VEG, we were immediately provided a room to help with his and our stress levels and were allowed to stay multiple nights there with him in that room and create a little blanket fort for him! After needing to undergo multiple tests (bloodwork, x-rays, ultrasound, etc.), we ended up needing to insert a urinary catheter due to stress causing a partial urinary blockage and elevated kidney values (this is very typical for cats in a hospital). Thankfully, this was the hard reset that he needed because he ended up eating after the procedure. He was then switched to a kennel to ensure that he would not hurt himself in a larger room with all of the catheters that were attached. Oliver did prove to be quite the handful while being connected to his urinary catheter and IV, as he was on a few drugs to help with anxiety and pain, and was constantly trying to jump the kennel/would tie his lines in knots. VEG staff were VERY good natured and patient about all of this, even though he kept them very busy! We were able to take him home on 8/13/26 once his levels were normal again. There are just so many small details that we are not able to describe within this post that really made our time there, but I am hoping that this shows the amount of care that went into helping our kitty and might help someone else trying to decide which ER would be best for their baby.

We had an unexpected emergency with our 15-year-old girl and had to bring her in well past midnight, staying until almost 3 a.m. From the moment we arrived, we were met immediately by the triage team, who checked her vitals and did their due diligence to make sure our baby girl got the care and attention she needed. Everyone was incredibly kind, thorough, and reassuring during a very stressful night. The whole team was great, and we’re so grateful they were there when we needed them!

VEG ER saved our dog Rosie's life. She swallowed a toothpick today that was wrapped in salami, and this team got it out of her stomach and got her back in our arms save and sound. The whole crew was so kind, calm, and clearly love what they do. A special thank you to Dr Rachel Batton. She was supposed to finish her shift at 7pm but stayed until 9:30pm to take care of our sweet girl. Thank you, VEG! The Thress family is forever grateful 🙏🏻

My wife and I are SO thankful for VEG ER for Pets! We sadly had to put our little feather child to sleep this morning after 16 long amazing years with that little guy! We woke up from hearing him squeaking and seizing uncontrollably and we knew he was not doing well. We knew it was time. We searched good ole Google and saw all the amazing reviews and called them immediately. They were so gentle and kind over the phone, and completely calmed our nerves and invited us in. As soon as we walked in, they were so attentive and helpful, and showed empathy. They quickly gave our baby bird medication to make him comfortable, and gently took us to a nice room with soft music and a comfortable couch to spend our last moments with him. They even gave us a nice little plant in memory of “Papi” Thank you to every single one of you that was there this morning! You truly helped my wife and I through a difficult time. We HIGHLY recommend VEG ER!

LOVE VEG in Knoxville and especially a big THANKS to Katherine for helping me with my sweet Molly. In the middle of the night, our sweet kitty was hiding from us. When we finally found her at 4am, I knew something was wrong and was not sure where to take her. My friend told me about VEG, so 1st thing I took her in. Katherine was amazing and told me on the phone if it might be quicker to fill out paperwork online, if I was ok doing that. As soon as I got to the facility, I was so happy with the cleanliness and the friendlyness of everyone there. It was very quick to see Katherine and she was very caring with Molly and gentle. She directed me what to do next for Molly. She kept me calm and I knew my kitty was in good hands. THANK YOU Katherine for making our day so much better!

I was really impressed with VEG ER for Pets and Dr. Cummings. My five month old kitten was showing symptoms of a UTI. I called two other ER vets, both of which reported 13 patients ahead of us. I called VEG and they declined to tell me wait times, but said they had 4 patients waiting. (This was midday on a Saturday.) I got a text to check in online, which I did, and Penny and I headed over. Dr. Cummings greeted us at the door (the second set of doors they keep locked FYI) and took us right to a table and had Penny out and being triaged in under a minute. The open concept is a little weird at first - there are about 8 tables and they triage everyone right there - but it was fine. Dr. Cummings did an ultrasound right there and was really thorough in explaining his thoughts, differential diagnoses, and recommendations, all in a level that met where I was at. He also spent a ton of time talking to and interacting with Penny, which was endearing. Probably 15 minutes after we checked in, we had a plan and he was doing paperwork and prescriptions. We waited longer for discharge than the exam. The financial staff and vet tech discharge staff were also personable and easy to talk to. It’s not cheap (no ER vet is), but I would absolutely not hesitate to bring my pets here again.

I am still in awe of the incredible care we received last night. The staff is beyond compassionate, thoughtful and caring. I was so impressed with the level of care for my sweet kitty, Zoey. Her transition was extremely peaceful thanks to the wonderful doctors and staff. Thank you so very much for all that you did to make such a difficult situation bearable.

Absolutely recommend. From the moment I walked in I felt like my dog was in good hands. I appreciate the set up that the animal is immediately assessed and getting to stay there with them is a really great touch. I have been in emergency situations with my dog before and we had to wait in a waiting room, then he was taken back and I had no idea what was going on. From my experience, the cost of this hospital was very affordable compared to others. When I got my quote I was shocked at the price and confident I would be able to do all I could to help my dog. I am confident I was given every option available and was informed fully to make decisions regarding his care. Dr. Beuser went above and beyond and I can’t thank him and the team enough for their care of my beloved companion, Brewster.

Do NOT hesitate to take your pet here. If anyone knows, it would be myself since i practically lived there for 3+ days. There is not one thing that the team at VEG Nanuet could have done better. They collectively saved my dogs life. I was there for days with my dog, and had the opportunity to meet what I believe to be most of the staff, and every single doctor, vet tech (nurse), receptionist, vet assistant etc etc was absolutely AMAZING at what they do. My elderly dog had to undergo major surgery with aspiration pneumonia, and as most know who have had similar experiences with elderly humans and animals, that's a death sentence in many cases. But my sweet girl is home, happy, playing with her ball, because this amazing team made it happen. They watched me sob for days, and every single person had wonderful bedside manor, even making me laugh at my worst. My tears of heart break turned into tears of joy knowing my Lady girl was coming home with me. The transparency here with being able to watch everything, including the surgery, is unmatched. I thought it was the end for my pup, but Dr Raino kept me going, and Dr Catto performed the surgery that saved her ultimately. I cannot thank them enough. I truly have a place in my heart for these people now after what they've done for my girl and my family. Because of my experience here im certain my future career path is in animal medicine, watching their empathy, kindness, and real true knowledge of animals is inspiring. I haven't slept in days so i may be rambling, but it's the rambling of a happy dog mama in the end. PSA as well, ban peaches. For good. Thank you all again!

I cannot even begin to express my gratitude for the doctors and staff at VEG. My wife and daughters brought in our 13 week mini-Aussie on Sunday evening and he was in shock when they arrived. I won’t go into details but he was nearly dead due to an accidental ingestion of some type of medication. The medical team’s expertise and efficiency resulted in the very best outcome for our new family member as we were able to bring him home yesterday acting like a healthy puppy once again. The work these people do is truly amazing. It is intense and non-stop. However, to top it all off they also demonstrate such a beautiful spirit of care and compassion. Everyone was so kind to my family. God bless you all!!!

We have been to VEG four times, all four times we have been so pleased with the service we recieved. They did everything they could to work with our budget and help us afford Heidi's care, and my husband was so impressed this time, he has decided we will not be going anywhere else for urgent care. They are 40 minutes from us and we will always make the drive. Also, I was chatting to the receptionist and mentioned how I almost worked at VEG, and she said 'oh you totally should!' And sounded genuinely happy to be there. I work in vet med myself, and that is NOT something you hear very often. That spoke volumes. Well cared for staff equal well cared for patients. They also gave Heidi a bed during her stay and had comfy furniture for us to sit on. The technician who helped us was so gentle when he was cleaning up her wound and so nice to us. Nobody made us feel bad for being on a budget, which happens a lot at other ERs in the area. We have been to most of them, and VEG is by far the best experience we have had.

I had to rush my cat, Mila, to the emergency vet this past Wednesday night and had to hospitalize her for the past few days. The care she received was amazing and everyone on staff at VEG Chelsea was absolutely fantastic. Bringing your pet to the emergency vet is obviously a very stressful experience but VEG Chelsea did so much to ease my stress and communicate with me as much as possible. I’m so happy my cat was so well cared for and treated so well during her stay (even if she was a little feisty). Thank you VEG Chelsea!

Shoutout to Dr. Carter! I’ve had the privilege of having her as the ER doctor for three of our cats. We first met her when we brought in two kittens we had rescued, and about a month later, we were fortunate to have her again when we brought in our cat, Charlotte. Dr. Carter is incredibly patient, kind, and compassionate. Even when it’s clear that the ER is extremely busy and she has a lot going on, she never makes us feel rushed. She takes the time to thoroughly explain everything, answer our questions, and make sure we understand what’s happening. She has such a calm, reassuring energy, which makes a huge difference when you’re already stressed and worried about your pet. I’m especially grateful for how patient she has continued to be with me regarding Charlotte. She has taken time out of her busy days to check emails, answer questions, return calls, and offer guidance when I’ve called with concerns. I completely understand how busy an emergency veterinary hospital can get, so the fact that she still makes an effort to acknowledge both my husband’s and my concerns means so much to us. It’s very clear that Dr. Carter genuinely cares about the animals she treats and the people who love them. Having a veterinarian who makes you feel heard, respected, and reassured during scary situations is invaluable. We’re incredibly grateful for everything she has done for our cats and for the kindness and patience she has shown us. I would absolutely recommend her!