24-hour
emergency
vet hospital

Wow, it is hard to accurately describe every detail that VEG exceeded our expectations because there were so many. Our english bulldog was referred by our veterinarian for overnight care for pneumonia. Luckily we do not have much experience with ER care. But, this place really turned out to be the best choice. The entire hospital is open concept and you are welcome to be with your pet every step of the way. They even let you spend the night if you like. At all times we were assigned 1 doctor, 2 nurses, and at least 1 tech. Even when they were extremely busy the following day, someone was constantly checking in on us and our dog. Everyone who worked there were extremely nice, knowledgeable and respectful. They even gave us a partial refund on our deposit since they did such a great job and were able to get our dog healthy quicker than anticipated. I could keep going on about this place. But instead I will simply say that I will always make the extra trip to come here in the future for emergency care. We already shared our experience with some friends who have bookmarked the address in case of an emergency with their own pets. Thanks again VEG from our family. We are back home safe and sound on the road to recovery!

Our experience was absolutely wonderful. Dr. Diego and our nurse Tiana took excellent care of my puppy, Winnie. The staff was warm, knowledgable and skilled. Our CECs Deanna and Will were wonderful the whole time. We came after a frustrating experience at another ER and our time here was the opposite. My family and I felt extremely taken care of by the staff (offering cookies, coffee, water and checking in with us) on top of my dog getting top notch care. I really could not have asked for a better experience for both us and my dog. I will always bring my pets here for emergency care as I know they will be in great hands. I recommend VEG to everyone. I thank them for taking such good care of my baby!

VEG save my Great Dane’s life! She was bitten by a western diamondback rattlesnake about 1 inch below her right eye. VEG Gave her better care and treatment than I have received in hospitals myself. Dr. Conn Was extremely helpful and knowledgeable. Without her guidance, I know my Izzy would no longer be here. The nurse that was with us sat in the floor with a blanket for over an hour, never leaving my baby’s side. Checked her vitals every five minutes. She treated her like I feel she would have treated her own kid. I will never take one of my animals anywhere else. And I would have paid them triple the amount of money it cost me if I would have known how amazing their service is!

I can't say enough positive things about Veg. This was a first time experience here. I was in a position that I had my 12 year old and 4 year with me. We were greeted instantly and my dog was seen immediately. Everyone was treated with such kindness and patience. We were there for about 4 hours waiting on several tests results for our 10.5 year old dog. My inquisitive 4 year old asked so many questions and all were answered with such kindness. The nurse took my 4 year old around and showed her machines, etc and explained them all. It truly was a friendly experience and I would highly recommend.

If I could give them more than five stars, I absolutely would. I brought my dog Baxter in, and from the moment we arrived, they took such amazing care of him. Everyone was compassionate, kind, patient, and incredibly attentive, not only with Baxter, but with me as well. When your pet is sick or hurting, you are already emotional and scared, and the way the staff treated us made such a difference. I never felt rushed or dismissed, and I never felt like Baxter was just another patient. They treated him with genuine care and compassion, and I truly felt like they understood how much he means to me. I am so grateful for the care Baxter received. It is hard to put into words how much it meant to me to know he was in such good hands. I would recommend them without hesitation. Truly an amazing team, and I am incredibly thankful for every person who helped take care of Baxter.

Absolutely fantastic staff and experience for both my cat and myself. I have a lot of vet ER experience as a pet parent, and their open and transparent concept minimized my stress incredibly. They’ve figured out how to take care of the animals health and their human parents stress at the same time. Bravo! I’m very happy they opened in Roseville.

If anything had been done differently our boys’ story would have been significantly different. We can’t thank and compliment the amazing individuals at VEG ER in Shadyside enough. From the intake call to the patience while making difficult decisions to the kindness shown while our kids visited to the follow-up calls and follow-up visit for concerns, this place is nothing short of amazing. The moment you walk through the door, you feel heard and cared for. We will forever remember the kindness they showed us and in a time of need will forever consider them our go to ER vet!

I cannot say enough wonderful things about this emergency veterinary hospital. From the moment I walked in, the entire staff was incredibly kind, compassionate, and welcoming. They made what was already a very stressful and scary situation so much easier to handle. Dr. Roger was extremely knowledgeable, thorough, and genuinely caring. She took her time with my cat Cosmic, listened to my concerns, explained everything, and made sure I understood what was going on with him. What meant the most to me was the way the entire staff treated me regarding my financial situation. I expressed my current hardship and I never once felt judged, embarrassed, or made to feel less than. Instead, they showed me compassion and kindness when I truly needed it. I honestly cannot thank them enough. It’s rare to come across people in this field who show this level of compassion, especially during such a difficult moment. I am incredibly grateful for the care, kindness, and understanding they showed both me and my fur baby. Thank you from the bottom of my heart. ❤️ You all are absolutely amazing!

Absolutely the best emergency vet experience I have ever had in my life. The team is so kind and understanding while really having the professionalism to ensure that every family that walks in gets the proper care as its needed. The abilty to see the entire hospital working gets rid of that horrible locked in a room and feeling forgotten feeling. There was zero pressure, zero guilting me about considering options and obvious recognition that both my dog and I were in a fragile state. The culture was immaculate. The sweet girl at the front desk felt like a warm hug the second we walked in the door. The doctor was clear, an awesome listener and has expert bedside manner. The team that administered his meds was so kind and provded me with really clear descriptions of everything we were using, why and then made sure my follow up care made perfect sense. My dog is now stable on his meds and his records are sent to our home vet. I still haven't caught up on the loss of sleep but wanted to make sure I shared the news before life gets in the way. The best possible experience in a challenging and scary time. BRAVO VEG ER. This is exactly was Emergency Vet Care has needed for years!!!

I had such a positive experience at VEG Emergency in Shrewsbury. When I first walked in, I wasn’t sure what to expect because it was open, busy, and very different from a traditional vet office. It ended up being the best emergency vet experience I’ve had. Dr. Wagner was extremely thorough and took the time to explain everything clearly without making me feel rushed. The vet nurse was knowledgeable, compassionate, and clearly passionate about what she does. The tech was also incredibly attentive and gentle with my dog throughout the visit. Even with how busy it was, the care never felt impersonal. I left feeling very reassured and genuinely grateful for the team that cared for my dog. Highly recommend VEG Shrewsbury.

My baby ate 2 waxes from a babybel cheese and I panicked! The care and concern for my girl started with the phone call. The woman who answered talked me down from my ledge and assured me Lady would be fine, she sent me the pre admission docs and I was on my way. From the minute I walked into this clinic, I knew we would be in good hands. My Lady has a fear of everyone, Morgan respected her boundaries and did everything she could to make sure Lady was comfortable and didn't experience any more trauma. We got the cheese wax out and my heart rate, and Lady's, has returned to normal. The $26 toll from Gainesville was completely worth it to receive this level of care. Each and every employee at VEG made sure we were at ease and comfortable. If your animals are your family, you know how much this means. Thank you all for your care!

The level of immediate quality care my pet received was amazing. In addition, the people here are not only compassionate towards pets but also their owners. They made sure we were both comfortable and calm the entire time. A very conscientious and considerate staff, with sharp attention to detail. Thank you!!

I have been to three emergency veterinary hospitals in times of need: VEG, AMC, and BluePearl. Without a doubt, VEG showed me the most compassion, extended the most kindness, and provided the most insight, transparency, and respect throughout the process of caring for my cats. I’m the unlucky person who ended up with not one, but TWO diabetic cats. When my first cat, Monkey, went into DKA, I will never forget the sheer kindness the VEG team showed me. They explained all of my options, what needed to happen to save him, and exactly how they planned to do it. They then went above and beyond by allowing me to sleep at the facility and stay with my boy throughout the entire process. I truly believe him getting to be with me is why he improved SO quickly. I especially want to shout out the overnight shift team. They were incredible about making sure Monkey received his medications on time, every time, and that he was surrounded by love and care throughout the night. Dr. Oller showed me an extraordinary amount of compassion throughout the entire experience. Honestly, I believe that even if Monkey hadn’t made it through, I still would have left feeling positive about VEG because of the way they spoke to me and made me feel. The techs, specifically, Amber, Sam, Kayla, and Jennifer, were equally amazing. I was completely inconsolable at times, sobbing and terrified for my cat, and every single person I interacted with treated me with patience, kindness, and understanding. They never made me feel like I was too emotional or asking too much. Offering me water, soda, encouraging me and reminding me to care for myself, to go get food and come back, and being extremely reassuring about his care while I was away. Then, just a month later, my other cat, Milo, also went into DKA. Once again, VEG showed me an incredible amount of compassion and care. Milo’s case was more complicated and required a transfer to BluePearl for specialized, more intensive treatment. Even so, the VEG team never made me feel like an inconvenience or a burden. They walked me through my options, explained the associated costs, answered every single annoying small question, and were transparent about what his treatment and prognosis could look like. When I couldn’t get clear questions answered about Milo’s diagnosis from BluePearl, I called VEG and spoke to the doctor, who was SO kind to answer my questions. I wanted to transfer Milo back to VEG, but unfortunately he still needed a higher level of care than what they could realistically provide. After nine days of hospitalization at BluePearl, Milo is okay, and I am incredibly grateful for the team there who helped save his life. However, the level of human connection, kindness, and compassion that I experienced at VEG was something I didn’t find anywhere else. What sets VEG apart for me is that they treated me as a partner in my cats’ care, not simply as an owner waiting for updates. They collaborated with me, they consistently involved me in decisions, took the time to slow down and explain what they were doing, and made sure I understood what was happening to my boys. During some of the scariest moments of my life, that transparency and willingness to treat me with respect and compassion made an immeasurable difference. Unfortunately, I cannot say I experienced that same level of communication and collaboration at any other hospital I visited. I genuinely hope I never have to experience another veterinary emergency, but if I ever find myself in that position again, I will choose VEG every single time. They didn’t just provide emergency care for my cats; they made sure that, during two terrifying experiences, I never felt alone in trying to save them. I will always be grateful for that.

Our 10 year old pit bull had a medical emergency at 9pm at night. We drove 45 minutes into South Deerfield. With little help done, they sent us here to VEG, 1.5 hours away from them and I will forever be grateful they did. This is THE best vet, and hospital, that we have ever experienced in our 10+ years owning our pitty. They saved our babies life. Their professionalism, kindness, quickness, empathy, compassion and understanding is award level. Despite the noninvasive surgery taking longer than expected, and being harder than expected, there was nothing but reassurance from the team. They never once put me in a state of worry for my dog. The best part about this place? The transparency. You stay with your dog, the ENTIRE time. Through absolutely everything. I watched his entire surgery start to finish and I was right there when he woke up. This made a world of difference for our nervous, scared and in pain pup. Keeping owner and dog together makes such a dramatically positive effect on the entire process. Everything is spotless, clean, and done in a rigorous order. I spent the entire night from 10pm-10am with them. They were perfect. There is nothing they could do better. The medical documentation was perfectly documented in depth as well. They are ON TOP of everything. They are the BEST of the BEST and I will recommend them as long as they are in business. We cannot thank you enough for literally saving our dog's life. We also express incredibly gratitude for the payment options you had as well. It also saved our dogs life. Thank you, thank you, thank you tenfold. Have no fear, doubt or worry with VEG. They are in the absolute best hands possible. I would recommend all of New England pet owners to travel here. It is worth the drive and time. I worried about the length of the drive but because of their swift action, it was not a worry. 100/10 amazing perfect and incredible professionals. 0 complaints, I wish nothing for the best of the best for everyone here.

On the 25th on July I came home in the evening to find my baby girl Grisha having a seizure on the bed. VEG ER was one of the only places opened so we rushed her there. They triaged her very quickly and took very good care of my baby. Unfortunately my Grisha could not be saved and we had to make the difficult decision to put her down. The compassion and empathy shown by everyone there was appreciated during this hard time. Before a room was available for us to say our goodbyes they put up partitions to give us a semblance of privacy. When a room opened They gave me plenty of time to say goodbye in a private room. I got to hold her through the whole thing. After she passed we were allowed as much time as we wanted to sit with her. Last week I received her paw print and some hair in the mail along with a personalized card with notes from the staff. While I wish I never had to take her there I appreciate the compassion and care they showed my baby girl and us.

I came in with a Sun Conure bird that I found who was lethargic and barely keeping his eyes open! VEG staff was incredible, quick, and saved this beautiful bird! They charged me the most fair price and they were kind, knowledgeable and compassionate! Thank you so much! Below are pictures from when we found him, and pictures from today! Meet Sherbert 😍

Going to the normal vet is stressful for my dog so I was worried how he would do with an ER visit and no calming meds, but he did amazing! The space is wide open and clean, the staff are all so kind and love on the animals, and they all took amazing care of my fur baby!

We brought our pup to VEG with suspected pancreatitis after a dental cleaning at our normal vet. The doctors and vet techs at VEG are all phenomenal and took a very personal interest in our pup and her well-being. I love that we can stay with our pet at VEG and we even had the option to spend the night there when our pup had to stay to receive fluids. We received regular communication from VEG about how our pup was doing and since she has been discharged, we have called twice to ask, follow up questions and they have always taken the time to walk us through what is best for our Pet moving forward. We always felt that our pet was loved and taken care of while she was at VEG, from the doctors to everyone working there. We highly recommend VEG And are so glad they were there for our Pet when she needed them most.

I brought my soul cat Buddha to Veg ER for Pets on the hardest time of my life. The staff explained everything gently and walked with me through the entire process. They helped me understand what was happening without rushing me or making me feel small. When it was time, they let me hold his paw and say goodbye. His passing was soft and peaceful, and I will never forget how kind they were to both of us. I'm so grateful.

We had to say goodbye to my sweet boy on Sunday when our regular vet wasn’t open. I had heard good things about VEG and I’m so glad I chose them to help us with our send off. The staff was phenomenal from the first point of contact. They supported us during the worst day and were so compassionate and empathetic for our unexpected goodbye. They even sent a handwritten card the following week and were so wonderful when we picked up Bambino’s ashes. If I could give more than 5 stars I would!