24-hour
emergency
vet hospital

So grateful for everyone who works here. As far as emergency vets go it was reasonably priced. My 19 year old baby got in a fight with our younger cat the other week and she had a really bad infected wound. I called around to 3 other emergency vets around midnight that said they weren’t taking new patients. At VEG they told me they don’t do that. They have you sit there with your pet while they treat them. They showed so much love and goodness to my baby and to me. Now she is back to herself and I couldn’t be more grateful to have her. Thank you all!!!

Let me just note that not every veterinarian or emergency group will even see an exotic pet, especially a large bird. VEG Greenville will! I went to VEG Greenville at midnight on a Friday night. I was met at the door and taken to a room immediately. A medical staff member immediately assessed my Moluccan Cockatoo (Layla) and was kind and gentle with her. Layla had fallen in her cage and was showing great distress. Layla is 26 years old, this has never happened before, we were very concerned. Despite the practice being very busy, I met with multiple staffers and had several sessions with Dr. Jones directly. After a thorough physical exam, Dr.?Jones ordered an x ray and discovered that Layla was egg bound. The staff administered meloxicam pain medication, fluids, calcium and I believe the last medicine was oxytocin (not sure of this name). Layla’s treatment was not rushed (I was there 4.5 hours) she was monitored, cared for and also shown a great deal of love. This morning, 36 hours after her first indication that something was wrong, we were blessed with an egg. If Layla had not been able to pass the egg naturally, VEG Greenville provided me with a detailed plan for her treatment- which would have included surgery. The staff was with us every step of this process and truly answered our prayers. Some quick points I want to make that may not seem important, but they meant a lot to our family. -The staff made us feel heard and treated Layla like she was the most beautiful and important patient in the world. -I was exhausted (besides the hour of night I drove 1 hr and 15 minutes to get there) and I was offered snacks, fresh coffee, water and soda. -The rooms were private enough, but still allowed me to feel connected and within reach at all times -The facility is modern and very clean -The facility is well staffed. -I was expecting to pay significantly more than I was charged. -I was sent an electronic copy of Layla’s X-ray and medical records. - I received messages of support checking in on her progress. - I liked everyone I had the pleasure to deal with during this experience. -Every technician we dealt with was Licensed. Their education and experience showed. Thank you so much to the entire “midnight” staff. Special thanks to Dr. Jones (very bright, gentle and detailed), Ashley (who Layla may love more than she loves me) and Taylor (who thoroughly radiates kindness) All of these women were superior at their job, took the role seriously, were conscientious and made this difficult (potentially life threatening) situation, somehow better. God bless VEG Greenville, our family appreciated every little thing.

My dog is anxious, struggles to meet new people and go to new places. She only likes to walk in areas she knows, and although she loves to play she is reactive on leash to other dogs. Obviously, coming into the emergency room was very nerve-wracking. My dog felt so safe at VEG - after our 10 hour visit, when we went outside to wait for our car home - she tried to go back inside the building. Have you ever heard of a dog trying to go back inside the vet’s office? In the middle of a chaotic night - every single person at VEG made me and my dog feel seen, cared for, and safe. They kept me updated all night even as they were helping other people’s pets. Every person still found time to meet my dog on her terms and approach slowly so that she felt 100% comfortable being examined. This is a dog that usually does not let people touch her - and every single nurse and doctor in the office was giving her pets by the end of the visit. I wish I got the names of everyone who helped me last night, but I want to say thank you especially to Isabella, Kat, and Dr. Rushing who were incredible all night long. Going to the vet is scary in part because I worry that I won’t know what’s happening and my dog is going to be taken away from me. My dog was able to wait sleeping in my lap, so she was calm and comfortable during the entire wait. Everyone included me in the conversations and discussions about her care, answered my questions with details, and was just overall kind. Although my dog was not staying overnight at VEG, we were there waiting for quite some time as we happened to be there on a very busy night. I got to see the vet team do several rounds of check ins on their overnight surgical and boarding pets - not just taking vitals and doing a check in with the entire vet team for each animal, but also cuddling each one. Everyone at VEG goes above and beyond to help take care of your pet, and you. Sometimes there is a wait because it is an emergency room, but I NEVER felt forgotten or pushed aside! Because of their open set up, the team was able to quickly update me on what was happening and I was able to understand why there was a delay, rather than just being left in the dark for hours with no idea what was happening. Also, the vet team was able to check in on her still and I was not worried that her condition was deteriorating during the wait. I felt confident that her condition was stable and she was safe. I was able to pick my dog up and put her on the table myself (which was my preference) and be right there next to her when she opened her eyes after the procedure. I noticed her eyes were a little watery afterwards and asked if this was normal, and one of her doctors told me that they put eye drops in for her so her eyes didn’t get dry because they stay open during the procedure. I’ve heard of this for dogs in surgery, but the fact that that after a crazy holiday chaotic shift, they still paid attention to that small detail to make sure my dogs eyes didn’t get uncomfortable during her 30 minute procedure, that says it all for me. It is also worth mentioning that when they gave me the estimate to authorize, there was a $200 item for “additional miscellaneous.” I asked about the fee and they explained it was to cover anything unexpected that might have to be done during the procedure, but that I would be refunded at the end if it was not necessary. I didn’t even have to ask or remind anyone about this at the end of our visit - part of our discharge information was the team informing that there were no additional charges and the refund had already been processed. WOW! I could go on with many more examples, but I will end by saying thank you VEG.❤️ Next time I will get more names for everyone who helped me so I can properly say thank you. If you have an emergency, take your pet to VEG. (photos of my dog resting after her procedure and then trying to return to the building after we left)

I can't thank the team at VEG ER for pets enough for the outstanding care they gave my cat, Oliver. Dr. Marilyn Prieto did an incredible job! A very special thanks to Caroline, Oliver's assigned nurse, who was remarkably sweet and patient with him, as well as assistants Haley and Jazmin for their great support. Also, Brittney welcomed us with such professionalism and courtesy from the start. Knowing Oliver was in such gentle, capable hands gave me total peace of mind. Highly recommended!

Had a great experience! I brought my dog, who absolutely hates the vet, and they were able to complete all of the necessary exams and procedures, plus more. The staff was incredibly kind, informative, and so patient with Bailey while she was scared. I’m very grateful for how well they took care of her.

When my dog Milo got sick, I was super worried and had to bring him to this emergency vet. When I walked in. I was shocked at how many people were there to help my dog and not only that they were there to help they like actually cared about the dogs in any animal that was coming in. There was so many people that had their hands on Milo within a few minutes of him coming in and All were super helpful. Dr. Ellington was probably the best doctor for Mi He truly loved my dog instantly and was really good at explaining what was going on with him and made me feel safe enough to leave him overnight with them. I could’ve also stayed with him if I wanted to, but I needed to sleep myself so I left him with them and I knew he was in the best care. I’ve never felt so grateful for an emergency that in my life they truly are the best place to go and I hope that if you ever need these services that you would check them out because they were the best that I’ve ever seen every single person there was wonderful and I wish I got all their names but I didn’t. They are fantastic and I highly recommend.

Highly recommend. We were able to talk to the vet on the phone before making the drive for our dog. Once we arrived, they were so kind and compassionate. Very informed and they walk you through the process and charges before doing anything. I also like that we were able to be with our dog while they ran the tests. They let us bring our other dog in as well and gave her lots of love and treats!

Blown away by the service at this emergency vet. I have a very— vet— reactive pitbull mix and the staff was wonderful and accommodating. The doctor was knowledgeable and explained everything thoroughly. I got to stay with my dog even while she was heavily sedated and they were placing stitches. I will recommend this place to all of my family and friends needing emergency vet care.

Great experience all around! We took Jolene in on a busy Sunday after getting into a little scuffle with another pup and we were seen very quickly. All of our options and the cost of each option were explained to us and the tech answered all of the questions we had so that we could make a decision on how to treat Jolene’s wound. We decided to start by having the wound cleaned to asses the severity of it and our final decision was to give her a few staples to help her heal quicker. We were never pressured into choosing the more expensive option - I appreciated the integrity here! We were allowed to stay with Jolene the entire visit and they sent her home in a high quality cone to prevent her from trying to nip/scratch/or irritate the wound and interfere with the healing process - much appreciated! I took Jolene back today to have the staples removed and it was another great experience! Alex greeted us at the door with a smile and took us back straight away. Our vet tech Sonny was so patient and great with Jolene. She was super friendly and even took the time to answer questions I had about one of our other dogs which I really appreciated. So much love for the wonderful staff at VEG!

During a stressful and unexpected medical emergency with our beloved dog, Veterinary Emergency Group (VEG) proved to be an invaluable resource. From the moment we walked through their doors, we were met with compassion and efficiency. Jamie at the front desk was immediately reassuring and helpful. The entire team demonstrated a deep respect for both us and our anxious pet. The medical team, including the knowledgeable Dr. Madison Bober and the attentive nurse Sue, took the time to thoroughly explain the nature of our dog's condition. Dr. Bober clearly outlined the proposed medical procedure, answering all of our questions with patience and expertise, while Nurse Sue provided compassionate support. We also greatly appreciated the assistance of CeC Imani, who was so helpful during the process. And we were thankful for the upfront and transparent pricing, which allowed us to focus on our dog's well-being without the added worry of unexpected costs. Furthermore, the detailed explanation of the aftercare protocol was incredibly helpful. We left feeling well-informed and confident in our ability to provide the necessary support and recovery care at home. Based on our experience, I cannot recommend Veterinary Emergency Group highly enough. If your pet ever requires urgent or emergency veterinary care, VEG, with their dedicated team including Dr. Madison Bober, Nurse Sue, CeC Imani, and Jamie, is a place where you can expect not only expert medical attention but also genuine care and clear communication throughout the entire process.

Our experience at VEG was nothing short of amazing. I brought my AiChan “Chi chi” in at the recommendation of our vet. She had recently been diagnosed with Type 1 Diabetes the week before. She was lethargic, refusing to eat, peeing and drinking a lot. We had not received our insulin yet and local Costco was on back order. From the moment we stepped foot in the door we were welcomed and taken to a room right away. The staff interaction with me and her was comforting. Chi chi stayed with them from Wednesday to Friday night. I received updates regularly on her status and felt reassured knowing she was doing well. I was also welcome to come at any time to visit. I loved the fact that I could stay with her the whole time if I wanted. Being that I had never administered insulin before they took the time to teach me how. Before leaving they cleaned her well, made sure we had everything. The staff and doctors were all so attentive and caring. I could feel the love they have for our pets. Thank you all for making our experience during such a stressful time comfortable and loving for her. Side note: thank you for shaving her and making sure her new “fur-cut” didn’t look crazy 😉

Yesterday could’ve been a nightmare but this place was truly amazing. My dog got into a prescription pill bottle and shared some with my cat. Dr. Hanlon helped clear their systems and monitor them until it was safe to go home. They gave me a private room with my cat & dog together so I could be with them both for the full 8 hours as they each got treatment, not having to sit in a waiting room desperate for updates. I even had DoorDash deliver dinner to the front desk and they brought it back to me. They gave us a litter box, water bowl, and multiple large blankets. The ability to be with both my dog and cat at the same time was worth every penny (and it was a lot of pennies).

We had to bring our fur baby Heidi in for emergency care at VEG in Sugar Land yesterday & Dr. Lee was wonderful. He was so caring & kind to both us & our fur baby. She’s truly our baby so it made a huge difference while we were so worried & she wasn’t feeling well. All of the staff & nurses were awesome too. Our girl was actually happy each time someone came in to get her for testing, to check on her or to talk with us. We’re so grateful for the level of care & kindness we received. It made a difficult situation a lot easier to get through. We highly recommend this place if you ever need emergency vet care.

My first time visiting VEG Torrance, I had to do something every pet owner dreads. I brought in my 18 year old cat, Princess, for lethargy and a ruptured abscess. After the vet examined her, we made the decision to euthanize. Amidst an incredibly difficult and soul crushing moment, I was amazed at the quality of staff and animal care at VEG. When I brought Princess in, staff were incredibly fast to assess her critical condition on a busy Saturday night. The staff were incredibly well orchestrated, skilled, focused, kind and empathetic. You’re able to stay with your pet and see everything that’s happening, which is something I appreciate and have never experienced before. Dr. B was so compassionate, communicative, and responsive as she began to understand Princess’ prognosis. I came away from this experience heart broken, of course, but filled with great gratitude for the services they provided for my family. It speaks volumes to the quality of VEG’s care that I was compelled to write a review for the euthanasia of my cat.

Where can I start, well for one I wish I knew the names of the ladies that helped us when I went with my precious Nala, whom I miss so much. We called in on May 19th at 3am and told the very nice lady who answered what was going on with Nala and how she was having a hard time breathing and slobbering all over. Was instructed to fill out a form so that they can have her information ready on file and to bring her in right away. We were received at the door and taken care of immediately. Unfortunately we were shown on the ultrasound that she was having heart issues and had fluid all around her heart. She was already dying so we had to choose to let her go in peace. The 3 doctors were very supportive with me and my daughters. It was a very hard decision but I didn’t want her to suffer. Thank you for being so patient and compassionate with us. It meant the world 🌎 to us. Thank you also for the box you added Nala’s body in and for the beautiful card you sent us. We have it in our fridge. They’re the kindest people I’ve ever met. I highly recommend them.

VEG saved my baby’s life!! I’ve been to VEG on two occasions. Each time the staff was friendly, skilled, and transparent. The most recent visit my cat was in a crisis state due to her organs being out of place. We watched as they literally revived her and stabilized her on oxygen to allow us to drive her to Access Palm Beach hospital that performed the surgery. They communicated everything with Access and their staff was waiting as we rushed her in. She made a full recovery and is back to her usual self thanks to them! Even if the outcome was not as great, my rating would not change. Medicine is often a game of chance but when it comes to the skills, they went above and beyond and we're so grateful! The other visit was for a simple ear infection for my dog that happened on a holiday weekend. I didn’t want her waiting for days in pain to see her primary vet so I took her to VEG and they treated it well and it was just as great of an experience, just with a little less drama ;)

I had a great experience at VEG South Tampa yesterday. I brought my morkie in to get checked because she was throwing up for 24 hours. Mikayla at the front desk was so kind, empathetic, and prompt with each patient that came in. My dog was in triage shortly after check in. Within the hour, it went from calm to extremely busy. With that being said, please note that your case will be pushed back if your pet is stable & there are more critical cases that are brought in! As someone who is a pet owner and lover, I completely understand and if my pet were in critical condition, I really hope that they’d prioritize that! The wait times could be long, but they do give you the option to leave your dog in the kennels and come back when results are ready. They offer snacks and drinks in the lobby if you decide to stay! Dr. Moses did great assessing my dog, but Dr. Davison took over by the end of the night. As I watched 10 or more people shuffle in and out, I witnessed Dr. Davison explain in great detail the plan of care for each and every animal, all of which was explained with deep compassion for whatever the situation entailed. Every question and concern answered without any pressure to make certain decisions. We need more vets like this! Estevan was my nurse and he did a great job making sure my dog was okay to leave and had everything she needed. Thank you to the team at VEG South Tampa for a great experience under not so great circumstances.

Love this place!! Everyone was so extremely helpful and caring. They come to your pet and you wherever you are sitting to administer tests. You are always welcome to be right next to your pet no matter the procedure. They even offered for me to stay the night with my doggie!! Great quality service with the utmost compassion and kindness. Highly recommend.

We have been through many emergency rooms for Dogs, regular vets for Dogs and our Bella is 16 1/2 with stage five lymphoma so you can imagine we have been through many different places for different reasons and Veg is just different, special and very good Different. We have found that one of the most important things for us as Pet parents, as well as Dogs in general is making sure that they are not separated at their most desperate times and it appears VEG has solved those issues by allowing us to be with her every moment of her eight hour journey. While this has just begun I do feel it was the right decision to come here and the staff has been fabulous. Highly recommend.

I took my beagle in at 2:30am and they were absolutely fantastic. I called ahead for advice and after talking to them they decided he should be seen. They texted a link to my phone and I submitted a very quick intake before bringing my dog in. Upon arrival, everyone was so sweet and caring. The open concept allows you to be with your pet at almost all times so there is no waiting around and wondering what’s happening. From the ER doctor to the nurses and triage, everyone was truly comforting and keeping me informed and comfortable at all times. My pup had to stay for 12 hours for an IV drip and I was able to leave and comeback whenever I wanted. Kasey, the overnight person we worked closely with was an absolute dream. She got him comfortable and checked in on me often for anything I may need while we waited together. When I returned later to check on him, Dot, his day nurse, was so sweet with her care of him and trusted my judgement on how to get him to cooperate. They put us in our own room while he finished the IV to give us some quiet time after a long night. I’m not a big review person, but after going through a stressful situation with my little love, the entire staff made it far better than I could have ever expected. Knowing they are there gives me huge relief should something go sideways again. Compassionate, kind, even funny (when appropriate and quite frankly needed). They love animals and will treat yours like their own.