We had an excellent experience here. My dog ate something she shouldn’t have, and the team helped us through the necessary procedures while being very mindful about avoiding anything too invasive. Everyone on the staff was incredibly kind, attentive, and caring. The facility was clean, and they always explained what they were going to do before proceeding, which made us feel very comfortable and informed throughout the whole process. Excellent ER and wonderful staff! We came all the way from San Francisco, and we’re very glad we chose this place. Highly recommend!

I cannot say enough wonderful things about Veterinary Emergency Group and every single person who cared for Teddy and supported me during one of the most frightening experiences of my life. We drove 2.5 hours from Mendocino County after VEG was recommended by several veterinarians in our area, and I am incredibly grateful that we did. Teddy needed an emergency tail amputation, and from the moment we arrived, the entire team treated him with kindness, compassion, patience, and genuine love. They were also incredibly attentive to me and understood how scared and emotionally exhausted I was. Teddy’s surgery was delayed, and we were there for almost 30 hours, but that was only because he was stable while several critically injured animals came in who needed immediate surgery to survive. I completely understood, and the staff kept me informed throughout the entire process. They even gave Teddy and me a private room where we could rest together while we waited, which meant more to me than I can put into words. Every person we encountered—from the front desk staff and veterinary assistants to the doctors and surgeons—was absolutely incredible. They treated Teddy like he mattered, answered my questions, comforted me, and made me feel confident that he was in the best possible hands. Teddy is now home with his family, resting and beginning his recovery. I will never forget the care, compassion, and professionalism shown to us during such a difficult time. VEG did not just take care of my dog—they took care of me too. Thank you from the bottom of my heart for saving Teddy and helping our family through this. Five stars does not feel like enough.

VEG was beyond amazing. We arrived scared, worried and anxious and after a few hours we left relieved and happy. The staff was amazing, Dr. Savino came in immediately to assess my cat Socks. Cassidy, Jelani and Christine were also so helpful and friendly. The best part is…if you are struggling financially, they will not hesitate to still help your fur baby and work something out with you. You never want to take your pet to the emergency vet, but if you do please take them here. You will not regret it! Honestly, I feel like my words don’t do this place justice for how truly wonderful they actually are. P.S. - they have snacks, coffee and freshly baked cookies!