I’m caring for my mom’s dog, Schuyler, for her while she is undergoing cancer treatments, so my family and I are already stressed but when Schuyler had some stomach issues at 1am I needed help and I’m glad I went to VEG ER Cary. As soon as I arrived, I was greeted immediately and Schuyler was triaged and in line to see the Dr. The whole staff, from front desk to vet tech to vet were always kind, had a sense of urgency, empathetic, helpful, listened fully and you could tell they understand how important our pets are to us. I felt like they treated us as if we were their own family. They offer snacks and drinks while you wait, and the wait can be a bit because they make sure critical patients are stable and it is an ER after all, but they constantly checked in on me and Schuyler while we did wait. I will say, and this has nothing to do with the staff or hospital itself, but they have an open concept sort of setup so you do see everyone that comes in and the initial triage steps. I had to witness a few very sad, hard moments as other very critical patients came in and were triaged and that was hard for me. I wasn’t aware of this, so I just wasn’t prepared and I have some trauma from my past that was triggered a bit, so I just want to warn people of this as just a heads up. Now that I know, I will still always chose to come here in the future if unfortunately a best friend of mine needs emergency care, because it is worth it for the care and kindness of the whole team as well as their invaluable knowledge and desire to help our babies. And just side note, they do have private rooms and they did always move those critical patients to have privacy with their families eventually, but the initial triage is done right in the huge room with everyone so they can all tend to the pet immediately and so your pet is never taken away from you and you are able to be with it while they treat it every step of the way which is incredible. If unfortunately at some point your best friend needs medical care, this is the place to go. I’m very grateful to them for all their help and empathy when me and my family were going thru a very stressful time. Each and every one of the staff members at VEG ER Cary are heroes in my book.

VEG took amazing care of our cat, Paisley, over the weekend when her regular vet was closed. From immediate triage, to the care she needed following that, she was treated with care, compassion, and remarkable thoroughness. The staff treated her humans the same way, explaining her care, her diagnosis, (pancreatitis,) and discussing next steps with us and seeking our approval for each stage of her care. Costs were discussed up front. I was expecting her treatment to cost a good bit more than it did, so that was a pleasant surprise. Thank you, VEG, for taking care of our family.

Dr. Marin-Tumpey, Marilyn and the rest of the staff were awesome. Friendly, professional with warm respect for your pet, whom they treat as their own. We were there all day due to our puppy gashing her leg open and watching them transition from Grieving clients to triage and back to you without while staying warm and caring was something to behold. Highly recommend for 24 Hour Emergency, with clear post visit instructions. Great to see a lot of students getting their starts under the tutelage of the doctors, nurses and techs also.