VEG Emergency Vet in Cincinnati, Ohio

I had a great experience here. My cat was bit by a dog pretty badly. When we walked in he was immediately evaluated by a vet and then given pain medicine for the wait. We were allowed to wait in the car until a room was available so he was comfortable the entire time. Once we got a room there was quite a wait due to some emergencies that came in. We were checked on and communicated with during the wait. Once it was our turn, his wounds were cleans and sutured. Everything was explained and all of my questions were answered. I was allowed to be there for the entire procedure. I was also charged exactly what I was quoted when I came in (which is expensive because it’s an emergency vet and they can’t operate for free). My kitty ended up requiring extra anesthesia which I was not billed for. Everyone on this team is absolutely an expert at what they do. I’m so glad this is where I chose to bring my cat.

I’m late on writing a review but I also wanted to give an update on my sweet baby Missy! Words can’t describe how grateful I am for this place and the nurses and doctors. My Missy was seen last November for severe subcutaneous emphysema caused by another vet’s negligence. Missy is my soul cat I couldn’t imagine losing her due to something that could have been prevented, she’s my world and my reason I’m here. The nurses and doctors were so compassionate and empathetic they KNEW how important it was to save Missy. They were honest about everything up front and kept me updated all through the night through text or a call. I can’t remember the doctors name that first took Missy that night but I do remember dr shoemaker taking over her care the next morning and he was amazing, his aftercare plan was great and Missy made a full recovery and she’s better than ever. Her new vet who recommended VEG saw her for a check up after her ER visit and said she might have some residual damage from the trachea tear but other than that she’s been so much better. She’s still her very loving self and still so playful with her brother! I will be forever grateful for everyone at VEG for saving my baby girl. Also I was quoted 3k to start treatment for her and they knew money was tight for me but when I came back to get her they were actually able to treat her less than that and was able to put money back into my pocket. They could have lied and took all the money and not helped Missy and said there was nothing they could do but they didn’t. The integrity of this place and commitment of this medical team goes beyond 4 stars! Here’s some recents pictures of Missy! She’s doing great and clean bill of health!

We brought our cat Roxy in not really knowing what was wrong. Emergency vets can be a little overwhelming but this location had some of the nicest staff I've ever met in the vet field. Dr Johnstone and the staff were incredible. They were quick to get vitals on my cat, listen our concerns and previous medical concerns to try and figure out what was wrong. After some test came back it was determine our cat was in a dire urgent situation due to her diabetes. After Dr Johnstone thoroughly went over treatment options we decided euthanasia would be the most humane option. It's never easy to say goodbye to a pet. I had my furball for over 15 years. The staff was so sincere with the process. Making sure we had a private room, had time to say our goodbyes and just over all very professional. I was happy to hear they offer paw and nose prints free of charge and a patch of fur. My Roxy will be cremated and returned back within a week or so. I just want to thank the entire staff again for their professionalism and sincerity in this tough choice. They never once made me feel what I chose was the bad route. They all listened to stories about our cat and all praised how even with her being sick they could she was loved and how she snuggled up to my shoulder while being examined. This was simply the best experience I could have asked for under these circumstances.