VEG Emergency Vet in Lincoln Park, Chicago, Illinois

I highly recommend VEG! I’ve been to the Lincoln Park location a handful of times for my two cats and have had a great experience every time! Everyone that I have interacted with at VEG has been so kind, supportive, and thorough. I brought my kitten in yesterday for symptoms that presented as a cold and increased quickly in severity. The team at VEG quickly took her back and began a thorough evaluation to figure out what was going on. She gets very anxious at the vet so her team was extra patient and gentle with her! After testing, they decided to keep her overnight to provide supportive care. Dr. Mettenburg was so patient with answering all of my questions and provided reassurance that my cat will be in a quiet and calm space and receiving constant care and monitoring. Being nervous about leaving her, Dr. Mettenburg told me that I could call every hour to check in on her if I wanted and that I am more than welcome to stop by any time of the night to see her. She also shared that I will receive multiple updates on how she is doing. Knowing that she was in great hands, along with the clear communication regarding my cats care, eased my anxiety. I received an update first thing this morning that she did really well overnight. I was able to pick her up early, to which the VEG team promptly began a refund to accommodate the shorter than anticipated hospital stay. I truly appreciate the VEG team and am thankful that I know I can always count on VEG to provide exceptional care to my cats!

I have recommended VEG, the lincoln park location specifically, to so many people. I’ve been there a few times and everyone remembers me and my pets and that feels so lovely. Everyone talks to me and makes sure I’m ok, comforts me when I’m a mess, and loves my dogs and I know it. I know everyone there cares so much and I’ve seen them have to deal with such difficult cases and still be so positive and supportive towards owners and pets. I appreciate this place so much. I know vet care and especially emergency care is such a difficult field and I love and appreciate every single one of the staff that helps me when I come in. I don’t know everyone’s names but I feel like I should! Everyone asks how I’m doing, even offering to get me snack and water and tissues when I’m a mess. I’ve had hugs and reassurance when I’ve needed them. I’ve had realistic expectations given to me when I ask, questions answered, and explanations given. Realistic espectations are so important to me and I always want to do right for my pets and while it sometimes hard to hear, the staff is excellent at giving me the truth in a respectful, reassuring, and supportive manner. Treatment is fast and I love staying with my animals while they are treated. Everyone here is amazing at their jobs which you can tell they work hard at. Some pics of my very comfortable, very calm babies. The pom gets incredibly excited to see everyone, even in the worst circumstances and I’m just happy he’s comfortable enough with everyone to wag his tail at them regardless of what’s happening that brought us there.

We took our sweet girl, Millie to VEG after she quickly and unexpectedly became very ill. Prior to going, we called ahead and were immediately transferred to a doctor who advised we bring her in. Once there, we were immediately taken to a patient room and she was seen very quickly. They let us be present for all of her procedures to put her at ease. Our doctor explained Millie’s prognosis to us probably around 5 or 6 times because we were in such shock and couldn’t wrap our heads around what was happening as her prognosis was very, very poor. They were patient, kind, and answered every question honestly and gently. We ultimately had to make the decision to say goodbye to our girl that night. The care and compassion we received from the staff is something we are both so grateful for. We received water and tissues for us, and blankets for Millie to keep her comfortable. They gave us time with her privately to process and say our goodbyes and ensured that everything was taken care of for us before we had to leave so we didn’t have to do a thing after we let her go. They made one of the hardest days of our lives less complex and provided us with as much comfort, understanding, and information they could possible give. We feel really lucky that we landed there that night. Thank you to our team, we can’t remember your names due to the whirlwind of the moment, but you each treated our Millie with such care and kindness, and you really took care of us as well. We appreciate your help navigating an unimaginable situation.